Just months after opening its 106-room hotel, the Chumash Casino Resort received a coveted Four Diamond rating from the Automobile Club of Southern California.
"We are very excited about getting our Four Diamond rating," said John Martino, director of hotel operations for the Chumash Casino Resort. "We designed and built the hotel using Four Diamond standards and have worked diligently to ensure that our customer service quality also met those requirements."
The resort, along with 54 Southern California hotels and 37 restaurants, received AAA's 2005 Four Diamond Award distinction, placing them among the top 4 percent of more than 2,000 Southern California hotels, motels and restaurants inspected by the club, which is the nation's largest AAA affiliate.
The diamond ratings generally represent a combination of quality, range of facilities and the level of services offered. The symbols help tourists select lodgings that will meet their needs and expectations.
"Four diamond ratings under these guidelines are awarded to establishments that are upscale in all areas and accommodations are progressively more refined and stylish," said Martino. "The physical attributes of a Four Diamond property reflect an enhanced level of quality throughout. In fact, the fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail."
Since the hotel opened on July 1, its occupancy rate has been 75 percent during the week. The facility is fully occupied on weekends. While the majority of the guests travel from throughout the state, the hotel has also receives guests from the east coast, Pacific Northwest and Midwestern states.
"It was extremely gratifying to receive our Four Diamond rating," said Vincent Armenta, tribal chairman. "Our design/build team worked hard to ensure that all the design requirements were met for the Four Diamond standards and, most importantly, John Martino and his hotel team made a tremendous commitment to providing the highest quality of customer service to our guests."
The Chumash Casino Resort is owned and operated by the Santa Ynez Band of Chumash Indians. The casino offers Las Vegas-style gaming 24-hours a day, seven days a week. The hotel has 106 rooms, including 17 suites, a full-service spa and all the amenities of a luxury hotel.