Social Security strives to offer the kind of services that meet people’s needs, and sometimes you want fast and direct answers over the phone.

We have that option. You can call us toll free at 800-772-1213, and thousands use it every day to do business with Social Security.

We offers som automated services that allow people to receive service without waiting to speak to a representative. The automated services are available 24 hours a day and include some of the most popular that people need.

With automated services, you can request a benefit verification letter, also known as a proof of income letter or replace a lost SSA-1099 form, the income summary needed to prepare your taxes.

You can also request a replacement Medicare card, ask for a form SSA-1020 to apply for help with Medicare prescription drug costs or request an SS-5 application for a Social Security card.

Our automated services will ask such things as “How can I help you?” All you have to do is say “Get a proof of income letter” or “Replace Medicare card.”

Next, you will be asked for some personal information to identify yourself, then we will respond to your request by mailing you the document or form you wanted.

It takes less time to use automated services than to reach a representative by phone on a busy day.

Sometimes you just need such Social Security information as “What date will my check arrive?” or “What is the SSI program?”

Automated services feature some informational messages about those popular topics.

If payment delivery date is the type of info you need, when asked “How can I help you?” just reply “Payment delivery date.” You will hear a recorded message stating the current month and the future month’s payment dates.

Other topics include direct deposit, SSI messages, the cost-of-living or COLA adjustment, Medicare prescription drug program, tax information, representative payee and fraud.

Dial and listen — what a simple way to stay informed.

Whether you use our automated services, speak to a representative by phone, use our website or visit an office, Social Security wants to connect with you.

Connection is a vital part of helping you secure your today and tomorrow.

For more information about how to connect with us through our automated services, including a full list of available services, visit

Essie Landry is the public affairs specialist for the Social Security Administration Sierra West Area.


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